ERP SaaS Subscription Agreement
Effective Date: September 24, 2026
1. Parties & Definitions
This Agreement is entered into between PGSetu PropTech Technologies Pvt. Ltd. ("PGSetu", "we", "us") and the subscriber ("Subscriber", "you"). "Platform" refers to the PG-SETU ERP software and related services available at staysetu-ruby.vercel.app.
2. License Grant
Subject to your compliance with this Agreement and payment of applicable fees, PGSetu grants you a limited, non-exclusive, non-transferable, revocable license to access and use the PG-SETU ERP software as a Software-as-a-Service (SaaS) solution for your internal business operations.
3. Subscription Plans
Starter Plan
Single property, up to 50 beds.
- Resident CRM & Billing
- KYC Verification
- Email Support
Growth Plan
Up to 5 properties, 300 beds.
- Everything in Starter
- WhatsApp Bot Included
- Email & WhatsApp Support
Enterprise Plan
Unlimited properties & beds.
- Custom Integrations
- Dedicated Account Manager
- 4-Hour Support SLA
All plans include: resident CRM, billing, KYC verification, payments tracking, and analytics.
4. Permitted Use
You may use the platform solely for managing your own registered PG, hostel, or rental properties that you legally own or operate.
5. Prohibited Use
- Reselling or sublicensing access
- Creating competing products
- Scraping data or unauthorized API access
- Using for properties you do not manage
6. Data Ownership & 7. PGSetu as Data Processor
The Subscriber retains all ownership rights to the resident data entered into the system. PGSetu acts exclusively as a data processor, not a data controller. As a data processor, PGSetu obligations include:
- Processing data only strictly as per the Subscriber's instructions.
- Implementing appropriate technical and organizational security measures.
- Not disclosing data to third parties except as legally mandated.
- Assisting the Subscriber with data subject rights requests.
- Notifying the Subscriber of any data breaches within 72 hours of discovery.
8. Uptime SLA
PGSetu targets a 99.5% monthly uptime. This excludes scheduled maintenance (notified 48h in advance), force majeure events, and third-party service outages. If downtime exceeds this SLA, you are eligible for 1 day of subscription credit per hour of excess downtime, capped at a maximum of 30 days.
9. Support Terms
Response times depend on your plan: Starter (2 business days via Email), Growth (1 business day via Email/WhatsApp), Enterprise (4-hour SLA via Dedicated Account Manager).
10. Aadhaar / KYC Data Handling
- PG owners must obtain explicit consent from residents before initiating Aadhaar e-KYC.
- Only masked Aadhaar numbers (last 4 digits) are stored in the database.
- KYC documents are stored encrypted at rest.
- Compliance with UIDAI regulations is the Subscriber's responsibility; PGSetu provides the software tooling.
- KYC data is retained for 5 years per regulatory requirements, then securely deleted.
11. Fees & Payment
- Billed monthly or annually in advance.
- Auto-renews unless cancelled 7 days prior.
- 7-day grace period for failed payments before account suspension.
- 30-day period before data deletion post-suspension.
- GST: 18% applicable on all subscription fees.
12. Intellectual Property
- PGSetu retains all IP rights in the ERP software.
- Subscriber retains all IP rights in their own data.
- You are granted a license to use PGSetu branding strictly for "Powered by PG-SETU" attribution purposes.
13. Confidentiality, 14. Suspension & 15. Termination
Both parties agree to maintain confidentiality of proprietary information. PGSetu reserves the right to immediately suspend access for fraudulent use, Aadhaar regulation violations, or non-payment after the grace period.
Subscribers may cancel at any time, maintaining access until the end of the billing period. Upon termination, a data export tool is available for 30 days (CSV/JSON format). After 30 days, all subscriber data is permanently deleted.
16. Limitation of Liability
Important Clause
PGSetu's maximum aggregate liability under this agreement is capped at the equivalent of three (3) months of subscription fees paid by you. PGSetu assumes no liability for indirect damages, lost profits, or data loss resulting from the Subscriber's own actions or misconfigurations.
17. Governing Law: This Agreement is governed by the laws of India. The courts of Mumbai, Maharashtra shall have exclusive jurisdiction over any disputes.
18. Entire Agreement & Amendments: This document constitutes the entire agreement. PGSetu may update these terms with reasonable notice to active subscribers.
19. Contact / Grievance Officer: Vikram Tomar (vikramtomar0505@gmail.com)