Refund & Cancellation Policy
Last updated: September 24, 2026
1Overview
PGSetu PropTech Technologies Pvt. Ltd. (brand: PGSetu / PG-SETU) offers ERP SaaS subscriptions to PG owners and property managers. Tenants use the platform's rental marketplace and tenant portal completely free of charge.
Important: Rent money flows directly between tenant and owner. PGSetu does not process, mediate, or hold rent money at any point.
2ERP Subscription Refunds
30-Day Money-Back Guarantee
New subscribers can claim a full refund within 30 days of their initial purchase if they are not completely satisfied. Simply email vikramtomar0505@gmail.com. No questions asked.
After 30 days: We do not offer refunds for the remaining subscription period of your active billing cycle.
Annual Plans: If you cancel an annual plan with documented cause (e.g., persistent technical failures on our end), we will issue a pro-rated refund for the remaining full months. Partial months are not refunded.
Monthly Plans: We do not offer partial-month refunds. You will continue to have access to the platform until the end of your current billing period.
3Non-Refundable Items
The following service fees are strictly non-refundable:
- Custom onboarding and implementation fees
- Data migration services
- White-labelling setup fees
- API access activation fees
4How to Request a Refund
1. Send an Email
Email: vikramtomar0505@gmail.com
Subject: Refund Request - [Your Org Name]
Please include your account email, subscription start date, and reason for the request.
2. Processing Timeline
5GST on Refunds
If GST was charged on your original invoice, the refund will be for the base amount. A GST refund is subject to the subscriber successfully filing a GST credit note claim in accordance with Indian tax laws.
6Payment Method
Refunds will be issued to the original payment method (UPI, credit card, or bank transfer). If the original payment gateway is no longer available, we will process a bank NEFT/RTGS transfer.
7Tenant-Side Policy & Marketplace
Rent Payments: PGSetu does not mediate rent disputes. If you paid rent to a PG owner via their preferred method, you must contact the owner directly for any refunds or disputes. PGSetu is not liable for rent disputes between tenants and owners.
Marketplace Listing Fees: 8 Listings on our marketplace are currently free. If premium listing fees are introduced in the future, the associated cancellation policy will be communicated 30 days in advance.
9. Dispute Escalation
If your refund is denied and you disagree with the decision, you may escalate the matter to our Grievance Officer, Vikram Tomar, who will provide a final resolution within a 30-day window.
10. Changes to Policy
We reserve the right to modify this refund policy. Any material changes will be communicated to active subscribers via email with at least 15 days advance notice.
Company: PGSetu PropTech Technologies Pvt. Ltd.
Website: staysetu-ruby.vercel.app